1. Phone and Mailing Information

CE Broker Help Desk

Toll-Free: 1-877-434-6323
Monday –Friday, 8:00 am–5:00 pm EST

Address

5210 Belfort Rd Ste 320
Jacksonville, FL 32256-6023

Email

HelpDesk@cebroker.com

Fax: 1-904-724-0050

2. Electronic Form Submission (asterisks indicate required fields)

Contact the CE Broker Help Desk (for service within one business day)
You may send questions to the Help Desk at any time. Questions are usually answered the next business day. Some questions need additional investigation and take longer to answer. If this is the case, you will be notified by the Help Desk that your question is being researched.
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Frequently Asked Questions

Use the chapter links on the right to quickly find your topic.

Department of Elder Affairs FAQ's

General

What courses for the Statewide Public Guardianship Office do I enter into CE Broker?

The courses for Professional Guardians and Examining Committee Members.

For which courses do I report completed course credit?

Report course completion credit for only the Professional Guardian Continuing Education. Course credit is not reported electronically for the Professional Guardian initial 40-hour course nor for the Examining Committee Member continuing education.

How will licensees find my courses?

A course search allows Professional Guardians and Examining Committee Members to search for courses. Remember to publish the date, time, and location of each course offering to increase your course search results.

Will I receive notification my approved status is about to end?

Courses approved by the Florida Statewide Public Guardianship Office do not have a system expiration date. If the content becomes outdated or you decide to not offer the course in the future, be sure to inactivate the course.

Will the attachments I submit electronically be viewed by the public?

No. Attachments are routed directly to the Florida Statewide Public Guardianship Office.

How will the Statewide Public Guardianship Office contact us if they need more information concerning our application?

The Florida Statewide Public Guardianship Office will send an electronic message to your organization’s Primary Contact. This request will be sent to the Primary Contact’s CE Broker Message Box e-mail address as well.

Is there a fee to become an educational provider?

There is no fee at this time to become a Florida Statewide Public Guardianship Office educational provider.

When can I renew with the Statewide Public Guardianship Office?

You do not need to renew. Courses remain approved as long as the content is current and appropriate.

What is the Primary Contact?

Educational providers are required to designate a Primary Contact. The same Primary Contact will represent your company with each Board to which you apply.

What are the responsibilities of the primary contact? The Primary Contact may allow others within your organization to access CE Broker. The Primary Contact may add additional System Users, create Secure Access Groups, and then assign Users to these Secure Access Groups.

Each Board's Primary Contact is responsible to the Board for ensuring their company complies with all applicable rules, guidelines, and procedures.

How can we change our primary contact? To change the person who represents your company as Primary Contact, simply access the organizational profile and make the necessary change. Each Board for which your company is an approved educational provider (or has an application pending) will receive notification of your change.

How many people in my organization may have access to the system?

Each educational provider has one CE Broker Primary Contact and as many System Users as desired.

Secure Access Groups provide a method to manage the ways a System User may view or modify the data contained in their organization portion of CE Broker. A User only has the system rights granted for the Secure Access Group to which he or she is assigned.

When a Licensee has a question concerning my organization, one of our courses, or the posting of hours on a course he/she completed, to whom is the message routed?

You can route each type of message to different people within your organization, if you wish. To view the routing setup click the View Routing Set-up link from your welcome page.

How does CE Broker know who is licensed?

The Florida Statewide Public Guardianship Office reports new Professional Guardians to CE Broker. CE Broker knows within one week that a new Professional Guardian has been added.

Does CE Broker calculate whether continuing education license renewal requirements are met?

CE Broker posts qualifying course completion credit reported to the records of licensees. Based on the hours reported, and the continuing education requirements established by the Florida Statewide Public Guardianship Office, CE Broker calculates whether continuing education renewal requirements are met dynamically for each professional license. The Florida Statewide Public Guardianship Office can, at any time, retrieve a simple "yes" or "no" determination or extract the entire continuing education history from CE Broker.

Can my company view whether a licensee’s continuing education renewal requirements have been met?

Yes. As an employer or association you may also view your employee's or member’s licensees’ continuing education transcript and chronological course history by registering for Employer Services or Member Services. For more details contact the CE Broker Helpdesk 877-434-6323.

Can I mail in a paper application?

No. CE Broker streamlines continuing education processes. Integrated within CE Broker are electronic workflows enabling 100% paperless processing among educational providers and the Florida Statewide Public Guardianship Office. Educational providers are requested to apply online with CE Broker.

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Course

What courses route for approval to the Florida Statewide Public Guardianship Office?

Courses for Professional Guardians and Examining Committee Members:

Professional Guardians
   •Initial 40-Hour Course
   •Continuing Education Courses

Examining Committee Members
   •Continuing Education Courses

Does each of my courses need to be on the system?

Course completion credit may only be submitted for courses in the system. Courses that have been successfully added to the CE Broker system will have been accepted by the applicable Regulatory Boards. The course detail determines the number of continuing education renewal hours and the profession to which the course will apply.

How long does it take to get a course accepted?

The submitted material will be reviewed for content, appropriateness of the subject matter and credentials of the presenters.

Approval may take up to 2 weeks. Educational providers may not grant renewal credit until approval is received. Programs will not be approved retroactively.

How far in advance do I need to enter my course in CE Broker?

The electronic submission for credit for continuing education with accompanying materials must be submitted within 14 days prior to any upcoming program date or the Florida Statewide Public Guardianship Office will not approve the program.

We recommend you submit all courses you are presenting in the next 30 days.

Our courses are provided both online and in a classroom setting. How can we register both delivery methods?

If your course is provided via two different delivery methods, the course will need to be added to the system twice. For each course addition, you will need to assign one delivery method. The same title can be used for both courses but the Course Tracking # assigned to each will be unique.

Can I change a course once I’ve submitted the course?

While a course is pending acceptance, you may edit the course name, course description, renewal hours and professions. Once accepted, only the description field may be edited.

When will I hear from the Board about my Course application?

The Florida Statewide Public Guardianship Office’s determination on your application may take up to 14 days. If your application is deficient in any way and more information is required, you'll receive a Request for Additional Information from the Florida Statewide Public Guardianship Office. Once the application is deemed complete (all information has been received and deficiencies remedied), you may expect a decision from the Florida Statewide Public Guardianship Office.

Note: If you receive a Request for Additional Information, be sure to respond in full as this will most likely be your only opportunity to make this submission complete. Once a decision is made, you will receive a message in your Communication Center as well as an email notification.

Who will receive notification of course approvals?

Once a course is accepted by the Florida Statewide Public Guardianship Office, the user who submitted the Course Addition will receive a message in their Communication Center on the CE Broker website and a standard e-mail notifying him/her the course has been accepted.

How do I know if additional information is requested from me concerning a course?

Should the Florida Statewide Public Guardianship Office require additional information, a message will be sent to the user who submitted the Course Addition. The request will be sent to the user's CE Broker Message Box and to the user's e-mail address.

Do I enter a course for the Statewide Public Guardianship Office separate from the Florida Department of Health even though it is the same course?

No. You will only need to enter the information for each course once. You may then apply to the Statewide Public Guardianship Office and multiple Florida Department of Health Boards with one course submission. CE Broker electronically routes your course information (including file attachments) to all applicable regulating entities and does not make any eligibility determinations.

What if all the information I need to submit for course acceptance is not available in electronic format?

The file attachment process allows all documents to be transferred electronically through CE Broker, eliminating the time needed for mail delivery.

What does in-house mean?

In-House means the course is only available to your organization's employees. If you are an in-house educational provider, the in-house box located on your Organization's Profile needs to have a checkmark.

In-House courses will not display in the general search results for licensees at large. Professionals will only see this course listing if they have indicated that the educational provider is also their employer on their CE Broker profile. When they search for courses they must select In-house and your organization's name in the criteria of their search.

We now offer a course online that we previously held as a class. How can we change the delivery method?

Instead of changing the delivery method, you will need to add it as a new course. And for each course addition, you will need to assign a different delivery method. The same title can be used for both courses but the Course Tracking # assigned to each will be unique. If you will no longer offer the classroom version, then set that course to inactive status.

My course is now worth more (or less) hours than originally submitted. How do I update?

To change the hours of a course already accepted, deactivate the course and add a new course with the corrected amount of hours.

We are no longer going to offer a course. How do we delete it from the system?

A course is never really deleted from the system. To remove a course from the listing of those available, change its status to inactive by clicking the active check box and removing the checkmark. For archival purposes, all courses are retained via their course tracking number and status.

You may reactivate a course and bring it back from inactive.

Who notifies licensees if a course has changed in any way?

Notification of course changes to licensees will continue to be the responsibility of the educational provider.

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Publishing

What is a publishing?

Publishings are how rosters are associated to courses. Live courses are published for each date, time, and location. Anytime courses are published once. The publishings are how rosters are categorized.

Why publish a course?

There are two reasons to publish a course. First, publishings categorize rosters and make them easily searchable. Second, publishing allows licensees to search for courses by date, time, and location.

How many times can I publish a course?

"Anytime" courses only need to be published one time. Publish "live" courses as many times as you are offering the course.

Will I be prevented from publishing a course that has not been approved?

Yes. If a course requires approval, the system will not allow it to be published until the course is accepted by the Statewide Public Guardianship Office.

How can we change the date on a publishing?

The Date(s), Day of the Week, and Time may not be modified. If a rescheduling has occurred, set this published course to inactive and republish the course with the new information.

How can we change the location of a publishing?

Click "Information Update / Additions" on the menu bar and then select "Published Courses" in the dropdown menu, or click the link from your welcome page to View Existing Course Publishings. You will have a number of search alternatives available to locate your published courses. After locating the course publication in question, click on the date to view the detail and update the location. The location must be entered on your account before you can add it to a course publication.

What happens to publishings when I deactivate a location?

If the publishing is active, the system will not allow you to set the location to inactive. To set the location to inactive, first set all course publishings using the location to inactive.

How can I delete a location? How soon does the deletion take effect?

A location is never really deleted from the system. For archival purposes, all locations are retained via their location tracking number. To deactivate a location from the listing of available locations, change the location’s status to inactive by clicking the active check box to remove the checkmark.

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Completed Course Credit

Do I need to submit both the Professional Guardian and Public Guardian license numbers?

No, only submit the Professional Guardian license number. Each Florida Public Guardian also has a Florida Professional Guardian license number. The Statewide Public Guardianship Office only reports the Professional Guardian license numbers to CE Broker.

Do I report completion of the 40 hour course?

No. Professional Guardians will continue to submit their course completion certificates to the Stateside Public Guardianship Office for initial licensure. Once licensed as a Professional Guardian, you’ll submit completed course credit via the license number.

Do I report Examining Committee Member completed course credit?

No, even though Examining Committee Members may search in CE Broker for courses, continuing education is not tracked.

When a Professional Guardian also has a Florida Department of Health license and the course is approved for renewal credit for each, do I need to report both license numbers?

No, Professional Guardians do not pay for access to CE Broker. So, we are sure the Professional Guardian will link their Florida Department of Health licenses. When linked, reporting via either license number will post to both renewal Transcripts as appropriate.

I already send in Florida Department of Health scan cards. Will that suffice for the Professional Guardian reporting?

No, even though the licenses may be linked and the scan card issued by the Florida Department of health would eventually post to the Professional Guardian, the scan card will not meet the three (3) day reporting requirement.

What are my course completion credits submission options?

There are many options

How soon after I submit completed course credit can a licensee view what I submitted?

CE Broker processes rosters overnight. Licensees may then view the credits posted to their transcript and chronological course history.

How will I know if the completed course credit I submitted was processed?

For each entry on the roster there will be an "S" in the status field when the roster has been successfully processed. To view your online roster, go to your "Roster History", click on search to bring up a list of your rosters and select the publishing tracking number of the course roster you want to view.

How long do I have to submit course completions?

All credit should be fully submitted no more than fourteen (14) business days following conclusion of the program by the Professional Guardians.

Does the license number include the alpha prefix?

For reporting completed course credit, the alpha prefix for Professional Guardians is “PG.” Please include the PG prior to the Professional Guardian’s numeric license number.

What if the licensee gives us the wrong license number?

The Florida Statewide Public Guardianship Office expects to have a licensee search available on their website in the near future.

Can I export information from my organization’s student registration system to CE Broker?

Yes. To submit completed continuing education course credit, educational providers need not be integrated with CE Broker. By converting the course registration data into the format expected by CE Broker, the course completion credit data may be transmitted electronically. All imported data from educational providers must then be uploaded via CE Broker, traveling through the firewall to protect the integrity of the system.

Can I submit course completion credits via paper?

No, electronic submission is required.

I submitted course completion credit to the wrong licensee account. How do I correct it?

If you used the wrong licensee’ license number and the entry was successfully posted to that licensee as opposed to the one who should have received the credit, please send a message to the CE Broker helpdesk by clicking the "Contact CE Broker" links from within your account or from our homepage.

I received a message from a licensee that a course they attended has not posted to his/her record. What should I do?

Your roster may be accessed online. Select Course Completion in the navigation bar and then click on Roster History in the dropdown menu. Enter the publishing tracking number for the course the licensee attended. View the roster and note whether the licensee successfully posted or not. If not successfully posted, make the necessary corrections and resubmit.

Do I need to issue course completion certificates?

Your course facilitators are required to present each attendee with a certificate of attendance with the course number issued by CE Broker.

If a completed course credit submission has been rejected, in part or in whole, how do I resubmit the information?

You may access your rejections by going to the Course Credit Rejection Worksheet in the Communication Center.

You may correct the roster by clicking on the course name and making the change on the roster and clicking submit. If there are no rejections, the roster will not appear in the Course Credit Rejection Worksheet tab. You may view the corrected roster by going to Roster History under Course Completion in the navigation bar.

What if I submit completed course credit for a licensee not tracked in CE Broker?

When a license number submitted does not match the license number reported by the Florida Statewide Public Guardianship Office, the entry will reject. Rejected entries may be viewed on the course completion roster.

I submitted a completed course credit for the wrong course publishing? How do I correct it?

Please send a message to the CE Broker helpdesk by clicking the "Contact CE Broker" links from within your account or from our homepage.

How do I post partial course completion credit?

You can grant partial credit by simply submitting the number of credit hours that should be granted. The system will override the approved course renewal hours with the number you submit.

Do I have to report each session of a conference individually?

If you have entered the conference as one course, you may submit partial credit if allowed by the regulating Board via manual input, text upload, Excel upload, or XML.

How do I report CE credits for the instructors teaching the course we provide as an approved educational provider?

Educational providers do not report lecture continuing education credit. The Professional Guardian may submit online via the self-submit application.

Does course completion credit have to be submitted separately for the Statewide Public Guardianship Office and the Florida Department of Health even though the same course was approved by both?

No, you can include all professions on a single roster.

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